Shipping policy
Thank you for choosing You Lose Weight Now. This Shipping Policy outlines how we handle the processing, packaging, and delivery of orders placed through our website. By completing a purchase, you acknowledge and accept the shipping terms and conditions described in this policy.
Shipping Country
We currently ship to addresses within the United Kingdom.
At this time, we do not offer international shipping.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday). Any orders submitted after our daily cut-off time, on weekends, or during UK public holidays will be processed on the next business day.
Order Cut-Off Time
Our daily order processing cut-off is 5:00 PM (GMT+00:00) Greenwich Mean Time (London). Orders placed after this deadline will be processed on the next business day.
Delivery Time
Estimated delivery timeframe:
- Order Processing: 1–3 Business Days
- Shipping Duration: 2–5 Business Days
- Expected Delivery: 3–8 Business Days
Delivery estimates begin after an order has been dispatched and may vary depending on your location or courier operations.
Shipping Charges
- Enjoy free shipping on orders over £19.
- Orders below £19 are subject to a £2.99 shipping fee.
Shipment Confirmation & Tracking
After your order has been shipped, you may receive a confirmation email notifying you of the dispatch.
If tracking is available for your shipment, the tracking details will be included in the email.
It may take a short time for the tracking information to update and become active after your order has been dispatched.
Shipping Carriers
For deliveries within the United Kingdom, we partner with trusted carriers such as Royal Mail, Evri, DPD, and Parcelforce to ensure fast and reliable shipping.
Shipping Delays
Delivery schedules may be impacted by factors beyond our control, including:
- Extreme weather conditions
- Courier or shipping carrier delays
- Public or national holidays
- Increased order demand
- Unexpected or unavoidable circumstances
Invalid Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned because of an incorrect or incomplete delivery address, additional shipping charges may apply before the order can be resent.
Address Updates
If you need to update your shipping address, please contact us as soon as possible.
Address changes may not be possible once an order has entered processing or dispatch.
Canceling an Order
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
Please refer to our Return & Refund Policy for additional information.
Damaged or Missing Deliveries
If your order arrives damaged, or if you believe there is an issue with your delivery, please contact our customer support team as soon as possible.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging (where applicable)
We will review the information provided and advise you on the next steps.
Contact Us
If you have any shipping questions, please contact us:
Business Name: You Lose Weight Now
Business Email: info@youloseweightnow.com
Business Phone: +448002081191
Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Business Hours: Monday–Friday, 9:00 AM–5:00 PM.