FAQs
Welcome to the You Lose Weight Now! FAQ page. Here you'll find answers to the questions we receive most often about our ordering, shipping, payment methods, returns, personalization options, and customer support.
If you can't find the information you're looking for, feel free to contact us at info@youloseweightnow.com.
Q. Where are you located?
A. Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.
Q. How do I place an order?
A. Browse our website, add your preferred products to your shopping basket, and complete your purchase through our secure checkout.
Q. Will I receive an order confirmation?
A. Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Q. Can I modify or cancel my order?
A. Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you require assistance.
Q. Do you deliver within the United Kingdom?
A. Yes. We currently deliver throughout the United Kingdom.
Q. How long does delivery take?
A. Within the UK:
Handling Time: 1–3 Business Days
Transit Time: 2–5 Business Days
Total Delivery Time: 3–8 Business Days
Q. What is your order cut-off time?
A. 5:00 PM (GMT+00:00) Greenwich Mean Time (London).
Q. How much does shipping cost?
- Enjoy free shipping on orders over £19.
- Orders below £19 are subject to a £2.99 shipping fee.
Q. Will I receive tracking information?
A. Tracking information will be provided where available once your order has been dispatched.
Q. What payment methods do you accept?
A. Payments are securely processed through our payment provider.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Shop Pay
- Google Pay
- Union Pay
- Apple Pay
Q. What currency do you use?
A. All prices are displayed in British Pounds Sterling (GBP £).
Q. Is my payment information secure?
A. Payments are processed using secure payment systems designed to help protect your information during checkout.
Q. What is your return period?
A. We offer a 30-day return period from the date of delivery for eligible items.
Q. Who pays for return shipping?
A. Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, return instructions will be provided after review.
Q. Do you charge a restocking fee?
A. No. We do not charge any restocking fees for approved returns.
Q. How long do refunds take?
A. Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Q. Do you offer exchanges?
A. We do not currently offer direct exchanges. If you require a different product, please return the eligible item and place a new order separately.
Q. How can I contact customer support?
Business Name: You Lose Weight Now!
Business Email: info@youloseweightnow.com
Business Phone: +448002081191
Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Business Hours: Monday–Friday, 9:00 AM–5:00 PM.