Frequently Asked Questions
Welcome to the You Lose Weight Now FAQ page. Here you’ll find answers to the questions we receive most often about our ordering, shipping, payment methods, returns, personalization options, and customer support.
If you can’t find the information you’re looking for, feel free to contact us at info@youloseweightnow.com.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I modify or cancel my order?
If you need to change your shipping address or cancel your order, please contact us as soon as possible. Orders may be cancelled within 24 hours of purchase. Once an order has entered processing or been dispatched, changes or cancellations may no longer be possible.
Do you deliver within the United Kingdom?
Yes! We deliver throughout the United Kingdom. We work with trusted delivery partners, including Royal Mail, Evri, DPD and Parcelforce, to get your order to you.
How long does delivery take?
Our estimated delivery time is 3–8 business days, including 1–3 business days for order processing and 2–5 business days for shipping. Please note that delays may occur due to courier operations, public holidays or other unforeseen circumstances.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM UK time (GMT). Orders placed after this time, on weekends or during UK public holidays will be processed on the next business day.
How much does shipping cost?
UK delivery is free on orders over £19. Orders below £19 incur a £2.99 shipping fee. Your shipping charge will be displayed at checkout before you complete your purchase.
What payment methods do you accept?
You can choose from the payment methods available at checkout. Please check the payment options displayed when placing your order to see which methods are currently supported.
What currency do you use?
Our product prices are displayed in British pounds sterling (GBP, £).
Is my payment information secure?
Your payment is processed through our Shopify-powered online store. We take the security of your information seriously and recommend reviewing our Privacy Policy for details on how your personal information is handled.
How can I contact customer support?
You can email us at info@youloseweightnow.com or call +448002081191, Monday to Friday, 9:00 AM to 5:00 PM (GMT).