Refund policy
At You Lose Weight Now, your satisfaction is important to us. This Return & Refund Policy outlines the guidelines for returning products and obtaining a refund. By placing an order on our website, you acknowledge and agree to the terms and conditions described in this policy.
Return Window
Eligible products can be returned within 30 days from the date of delivery.
Return requests submitted after this timeframe may not be eligible for a refund.
Return Eligibility
To be eligible for a return, products must:
- Remain unused and in their original condition.
- Be returned with all original packaging, labels, and any included accessories.
- Show no evidence of use, damage, scratches, stains, or improper handling.
- Be carefully packed to prevent damage during the return shipment.
Products that fail to meet these conditions may not qualify for a refund.
How to Request a Return?
To initiate a return, please get in touch with our customer support team.
Business Email: info@youloseweightnow.com
When contacting us, please provide:
- Your order number
- The reason for requesting a return
- Clear photos of the item (if it is damaged, defective, or you received the wrong product)
After we review your request, we will send you the appropriate return instructions.
Please note that returns sent without prior approval may not be eligible for acceptance.
Return Shipping
Damaged, Faulty, or Incorrect Products
If your order arrives damaged, faulty, or does not match what you purchased, we will review your request and provide return instructions once it has been assessed.
Returns for Change of Mind
If you decide to return an item because you no longer want it or have changed your mind, the cost of return shipping will be your responsibility.
Inspection of Returned Items
Every returned item is carefully inspected once it reaches our facility. Refunds are processed only after the product has been evaluated and verified to comply with our return policy.
Refund Processing Time
Once your return has been approved:
- Refunds will be credited to the original payment method used when placing the order.
- After we receive and inspect the returned item, approved refunds are typically processed within 10 business days.
- The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Opened, used, or unsealed supplement pots, capsules, powders, or bottles
- Products where the tamper-evident seal has been broken or removed
- Items returned without their original packaging
- Products past their expiry date at the time of return
- Perishable or consumable goods once dispatched, unless faulty or damaged
- Gift cards and promotional items
- Sale or clearance items marked as final sale
If your item arrives damaged, faulty, or incorrect, please contact us at info@youloseweightnow.com within 30 days of delivery; we'll happily arrange a replacement.
Damaged or Incorrect Orders
Please check your order as soon as it is delivered.
If you receive an item that is damaged, faulty, or different from what you ordered, please contact us promptly. Include your order number and, if possible, clear photos of the item so we can assess the issue and provide an appropriate resolution.
Exchanges
We do not currently offer direct product exchanges.
If you require a different product, please return the eligible item in accordance with this policy and place a new order separately.
Contact Us
If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:
Business Name: You Lose Weight Now
Business Email: info@youloseweightnow.com
Business Phone: +448002081191
Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Business Hours: Monday–Friday, 9:00 AM–5:00 PM.